Privacy Policy
PRIVACY POLICY
GENERAL
This is the privacy policy of Core Diagnostics Private Limited (“Company”).
The Company understands and respects the importance of your privacy and visitors to our website can be assured that the protection of privacy is given the highest possible priority. The Company only obtains personal information from you when we ask for it and you provide it to us i.e. when you share your personal information for your registration on the Website. Please read on to understand how we use the information you give us before using the Company’s web pages. Please note use of the Company’s web pages and Services is conditional upon you agreeing to be bound by this Privacy Policy.
INFORMATION COLLECTED BY THE COMPANY
i. Information required to be disclosed by you
Your personal information is collected when you avail Services by making a booking from our website by completing the online Registration Process on our website.
When you visit our Web pages you are free to remain anonymous. However, in order to communicate with us, it is necessary for you to disclose personal information. We only collect the personal information which you disclose to us, such as when you place a booking online. If you do not provide your personal information, we may be unable to fulfill your booking or purchase.
No other collections of personal information will occur without your consent.
ii. Information collected through Technology
We may, from time to time, use ‘cookies’ to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.
‘Cookies’ are pieces of information that our Web page transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer is identified.
There are two types of cookies:
1. Session cookies
These are used to maintain something called session state. Session cookies are required for the website to function but are not used in any way to identify you personally. Session cookies, as the name implies, last for a session only and are automatically deleted from your hard drive at the end of a session.
2. Permanent cookies
When you visit our website, a permanent cookie is assigned on the hard drive of your computer. You can view these by looking in the cookies directory of your browser installation. As the name implies, permanent cookies last for a long time and each time you visit our website you send us a copy of them allowing us to identify you from visit to visit. The aim is to enhance your experience whilst on the website.
Cookies do not contain any Personal Information for example, your name, address, email address, or telephone number, but simply a unique identification number that identifies your computer to us.
USE AND SHARING OF THE INFORMATION
i. Licensees and Co-Branding Participants
We inform you that we may enter into a License or Co-Branding agreement with third parties. In those cases, we require that these Licensees or Co-Branding Participants comply with the measures designed to protect personal information established in a binding contract.
ii. Third Parties Offering Promotions, Products or Services
We may carry advertising relating to third parties offering promotions, products or services on our website. This advertising is served either directly by third party advertisers or on their behalf by advertising network companies. These advertisers or advertising networks may place cookies, action tags or other tracking devices on your hard drive to assess the effectiveness of their ads. They may aggregate information about your visits to our website and other websites retrieved via such cookies with other information that you may have provided directly to the relevant advertiser or ad network. This Privacy Policy does not cover the use of cookies and other tracking devices by third parties. This will be covered by that third party’s privacy policies and practice and we would recommend that you take a look at these which in most cases will be found on that company’s website
iii. Companies that Facilitate Communications and Transactions with our Company
The personal information provided by you to the Company can be shared with entities that facilitates communications and transactions with our Company or solely for administration reasons and card fraud checks in order to complete your booking.
IV Disclosures Required by Law and Disclosures to Help Protect the Security and Safety of the Web Sitei. Licensees and Co-Branding Participants
The personal information provided by you to the Company may be communicated to the public authorities, in order to comply with the requirements of said authorities and the applicable regulations, as the case may be. Your personal information may also be provided to authorities/agencies in order to protect the security and safety of the Website.
COLLECTION, USE AND PROTECTION OF PERSONAL INFORMATION
The personal information and data requested by the Company and provided by you to the Company is necessary for the purposes described in this policy and failure to provide it may lead the Company to be unable to contact you or manage your requests
The Company reserves the right not to respond or process requests that do not include all the information and data that is requested from you.
The purposes for which your information and data may be used by the Company is as follows:
(a) to manage the contractual relationship with you and ensure the provision of the contracted services, which includes both the management/processing of booking and services offered by the Company as well as the service quality, billing, collection and withdrawal of the same.
(b) to inform you of any confirmation and/or alteration on the bookings made via the website as well as sending you any other notifications that you might have specifically requested in connection with the contracted services, including by electronic means.
(c) to manage and process any legal claims, out-of-court claims and insurance claims received by the Company in relation to you.
(d) to conduct surveys and market studies to know the quality of our services.
(e) to manage and administer the Website, as well as improve the browsing experience of the Website.
Company has appropriate policies and has put into place technical measures to safeguard and protect your personal information and data against illegal or unauthorized access, loss or accidental destruction, damage, use and illegal or unauthorized disclosure.
We will also take all reasonable precautions to ensure that our staff and employees who have access to your personal information and data have received adequate training.
Please note that any transmission of data through internet is not completely secure and, as such, must be carried out at your own risk. Although we will do our best to protect your personal information and data, we cannot guarantee the security of the personal data transmitted through this Website. Therefore, we will not be held responsible for events arising from unauthorized access to your personal information.
DATA COLLECTED DURING USE OF OUR SERVICES
This data collection is limited to Employees, Partners and Contractors of the Company. This data is used to track medical specimen, field force management and task assignment when the COREwings app is used.
- Location data: Company collects this data when the COREwings app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. We collect precise or approximate location data from service executives’ mobile devices. App collects this data from the time a service executive taps “Start” to the time “Stop” is pressed, and any time the app is running in the foreground of their mobile device. We use this data to enhance use of our apps, including to improve pick-up locations, monitor medical specimen, distance travelled and prevent and detect fraud.
- Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed and app crashes.
- Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
The personal information and data requested by the Company and provided by you to the Company is necessary for the purposes described in this policy and failure to provide it may lead the Company to be unable to contact you or manage your requests
CORRECTNESS OF INFORMATION
By providing the Company with your personal information and data, you guarantee the veracity of the same and accept that the Company may periodically request the review and update of personal information and data that you keep.
On this Website, you can find information that may be useful in order to learn about the services offered by the Company. In this sense, the Company will only request you and, therefore, will process the necessary information and data to provide you with the services you contracted or to be able to initiate and maintain a commercial and/or contractual relationship with you.
CHANGES TO PRIVACY POLICY
The Company reserves the right, at its sole discretion and at any time, to make changes to this Privacy Policy. Such changes will take effect from the date of posting of such changes. You agree to review the Privacy Policy every time you use the Website. Your use of the Website and/or the Services offered on or through the Website after any modification to these Privacy Policy are posted will be considered acceptance of those changes by You.
